If you are considering outsourcing part of your service department then you’ll recognise the problems below that are associated with having your own service department:
- recruiting new personnel is expensive
- the capacity demand never matches the available capacity
- poor accessibility of the service locations
- a well-planned project comes to a standstill if the people aren’t there
- all projects cannot be planned
As a result, costs are under increasing quickly. It’s also more difficult to complete the planning. Concise responds to this trend and offers a solution.
The diagram below outlines Concise’s advantages compared to your own service department.
| Concise | Do it yourself |
| After consultation, the service call is passed on to Conciseby your helpdesk. Management hours and overhead savings. | The service department appeals to personnel department, managers, the management, lease cars, etc. |
| Costs per service call are known in advance. | Costs per service call are only known afterwards. |
| Costs per service call include travel expenses. | Overhead costs cannot be directly allocated to a call. |
| Concise has a nationwide network. A network that allow you to achieve the SLA. You also have enough capacity for rollout projects. | You have your own service department. This limits your capacity. It is either too busy or not busy enough. |
| Your organisation always has the right capacity. For rollouts, you pay per service call or per hour used. | The available crew never matches the desired crew. |
